Frequently asked questions about CHATi.

The biggest difference is that CHATi is designed to feel less like a basic chatbot and more like a digital associate for your website. Many basic chatbot tools sit in the corner and answer a few preset questions. CHATi can greet visitors, answer questions, speak using voice, guide people through topics, collect leads, route follow-up requests, and reflect the customer’s brand, tone, and selected avatar experience. Instead of only asking, “How can I help you?”, CHATi can help guide the visitor toward the next step.

Yes. CHATi is not limited to text chat. CHATi can talk with visitors using voice, which can make the experience feel more personal and engaging for visitors who prefer listening instead of reading.

Yes. CHATi can be presented with a branded avatar experience that fits the customer’s business. Instead of every business using the same generic chatbot bubble, CHATi can feel more like part of the company’s website experience. Your company can even use your own Avatar. Simply ask for specific instructions on how to have your own Avatar in your CHATi ChatBot

Yes. CHATi can be built around the customer’s approved business content, FAQs, services, policies, and website information. The goal is to guide answers from approved business information so visitors receive responses that match what the company actually offers.

Yes. CHATi can help guide visitors through common questions, service topics, contact options, and next steps. Instead of making visitors search around the website, CHATi can answer questions, explain options, and point people toward the next action.

Yes. CHATi can help turn website visitors into real follow-up opportunities by collecting useful lead details such as name, phone number, email, company or website, preferred demo time, and the reason for the request.

Yes. CHATi can support “Call Me Now” or callback-style requests. If a visitor wants a call, CHATi can help capture that request instead of letting the visitor leave the site without taking action.

Yes. CHATi can support a structured demo request process, including first name, last name, email, phone, company or website, and preferred demo time. This helps your team receive cleaner information and understand who to follow up with.

Yes. CHATi can support an exit-intent offer, such as a limited discount or final call-to-action before the visitor leaves the website. This creates one more opportunity to connect, request a demo, or claim an offer before the visitor exits.

Yes. The form experience can include validation, CAPTCHA-style checks, email checks, phone checks, and other front-end protections to help reduce bad leads before a request is submitted.

Yes. Leads can be reviewed from the admin side, information can be updated when needed, and bad leads can be removed from the lead list.

Yes. CHATi can be adjusted to match how the business wants to communicate. Some businesses want a warm and friendly tone, while others need a polished, professional tone. CHATi can be shaped to match the brand.

Yes. CHATi is not locked to one industry. It can be customized around the business, the services, and the questions customers actually ask. It can support industries such as real estate, medical offices, legal services, restaurants, coaching, education, retail, home services, beauty, salons, and more.

Yes. If someone visits your website at night or on the weekend, CHATi can still answer basic questions, collect their information, and help your team follow up later.

CHATi gives visitors a way to engage immediately instead of leaving the website. Many visitors leave because they do not find what they need quickly. CHATi helps keep them engaged and gives them a clear path to ask questions or request help.

A standard contact form waits for the visitor to know what to do. CHATi is interactive. It can start the conversation, guide the visitor, collect useful details, and help the visitor take action.

Yes. Many basic chatbot widgets feel like generic popups. CHATi is designed to feel more personal, more branded, and more helpful than a basic chatbot popup.

Yes. When visitors can get help quickly, it creates confidence. A helpful assistant can make the business feel more responsive and available, even when the team is busy.

Yes. CHATi can help explain what the business does, what services are offered, and how a visitor can get started. If people often ask the same questions, CHATi can help answer those questions consistently.

Yes. Instead of receiving a vague message that says “call me,” your team can receive useful details such as name, contact information, company or website, preferred follow-up time, and what the visitor is interested in.

Yes. CHATi can support customer-specific configuration, allowing different customers to have their own branding, content, tone, avatar experience, and setup. That means each business can have a tailored experience instead of one generic chatbot for everyone.