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Scope of This Policy
This Policy applies when BusinessBotConnection LLC acts as the business, controller, or responsible party for personal information.
This Policy does not apply where we process personal information strictly on behalf of a business customer under a separate written agreement, data processing agreement, or service contract. In those cases, the business customer controls the data, and BusinessBotConnection LLC processes the data as a service provider or processor according to that customer’s instructions.
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Personal Information We Collect
“Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to an individual.
A. Information You Provide to Us
We may collect the following information directly from you:
Account and Contact Information
This may include your name, business name, email address, phone number, billing address, account login details, communication preferences, and customer profile information.
BusinessBotPro chatbot Inputs and Outputs
When you use BusinessBotPro, we may process the text, prompts, questions, responses, uploaded content, files, images, documents, form entries, BusinessBotPro chatbot conversations, and other information you submit through the Services.
This may include personal information if you choose to provide it during a BusinessBotPro chatbot conversation.
Demo, Customer, and Integration Information
If you use a BusinessBotPro demo, customer-specific BusinessBotPro chatbot, embedded website assistant, CRM integration, API connection, or custom deployment, we may collect configuration details, customer identifiers, usage settings, deployment URLs, customer folder references, and technical integration information.
Voice Input and Audio Features
If voice input, speech-to-text, or audio features are enabled, we may process audio recordings, voice commands, transcripts, or related metadata to provide the requested functionality.
BusinessBotConnection LLC does not create biometric voiceprints unless we specifically disclose that feature and obtain any legally required consent.
Support and Communications
If you contact us for support, request a demo, submit feedback, complete a form, or communicate with us by email, chat, phone, or other method, we may collect your contact information, message content, attachments, and related support records.
Payment and Billing Information
If you purchase paid Services, billing and payment information may be collected and processed by our payment processor. We may receive limited billing information such as name, email address, billing address, subscription status, payment status, and transaction history. We do not store full credit card numbers unless expressly stated.
Other Information You Provide
We may collect other information you choose to provide, including survey responses, testimonials, onboarding details, business preferences, BusinessBotPro chatbot training materials, website content, knowledge base files, and configuration instructions.
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Information Collected Automatically
When you use our Services, we or our service providers may automatically collect certain information, including:
Device and Browser Information
This may include IP address, browser type, operating system, device type, device identifiers, referring URLs, pages visited, session duration, and technical diagnostic information.
Usage Information
We may collect information about how you interact with our Services, including BusinessBotPro chatbot activity, feature usage, click activity, error logs, performance data, access times, and pages or functions used.
Location Information
We may infer general location from IP address, such as city, state, region, or country. We do not collect precise GPS location unless you choose to provide it or enable a feature that requires it.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate, secure, analyze, and improve the Services. More information appears in the “Cookies and Tracking Technologies” section below.
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Information We May Receive From Third Parties
We may receive information from third parties, including:
- Business customers who configure or deploy BusinessBotPro for their users.
- Integration partners, such as CRM, calendar, email, website, analytics, or messaging platforms.
- Payment processors.
- Authentication providers if you sign in using a third-party login.
- Security, fraud prevention, hosting, analytics, or support providers.
- Publicly available sources where permitted by law.
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How We Use Personal Information
We may use personal information for the following purposes:
| Purpose | Description |
|---|
| Provide the Services | To operate BusinessBotPro chatbots, AI assistants, demos, integrations, APIs, customer portals, and related tools. |
| Process BusinessBotPro chatbot Conversations | To receive user input, generate responses, store conversation history where enabled, and provide contextual support. |
| Customize Customer Deployments | To configure BusinessBotPro's chatbot behavior, branding, workflows, customer folders, integrations, and knowledge sources. |
| Provide Support | To respond to questions, troubleshoot issues, diagnose errors, and improve customer experience. |
| Improve the Services | To analyze usage, improve performance, fix bugs, enhance features, and develop new functionality. |
| Security and Fraud Prevention | To protect accounts, systems, users, customers, and integrations from unauthorized access, abuse, fraud, or misuse. |
| Billing and Account Management | To process payments, manage subscriptions, send invoices, and maintain customer records. |
| Communications | To send service updates, administrative messages, security notices, and customer support communications. |
| Marketing | To send promotional communications where permitted by law. You may opt out at any time. |
| Compliance | To comply with legal obligations, enforce agreements, respond to lawful requests, and protect legal rights. |
| Aggregated or Deidentified Data | To create aggregated or deidentified information that does not reasonably identify an individual. |
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AI Processing and BusinessBotPro chatbot Data
BusinessBotConnection LLC provides AI-powered BusinessBotPro chatbot and assistant functionality. Depending on the configuration of your Services, BusinessBotPro chatbot inputs and outputs may be processed by BusinessBotPro's systems and trusted third-party AI service providers.
We may process BusinessBotPro chatbot content to:
- Generate BusinessBotPro chatbot responses.
- Maintain conversation context.
- Improve BusinessBotPro's chatbot accuracy.
- Provide customer-specific knowledge base answers.
- Detect misuse, abuse, fraud, or prohibited activity.
- Troubleshoot technical issues.
- Improve system performance and reliability.
Unless otherwise stated in your customer agreement, we do not intentionally use private customer business content to publicly disclose, sell, or share customer confidential information.
Where customer content is processed by third-party AI providers, that processing is subject to the applicable provider terms, data processing agreements, and service settings.
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Customer-Controlled Data
Some Services may be deployed for a business customer. In those cases, the business customer may control:
- What data is collected through the BusinessBotPro chatbot.
- What knowledge base or website content is connected.
- Whether chat history is stored.
- Which users have access.
- Which integrations are enabled.
- How long certain customer records are retained.
If you are using a chatbot provided by a business, organization, or website owner, that organization may have its own privacy policy that also applies.
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Cookies and Tracking Technologies
We may use the following categories of cookies and similar technologies:
Strictly Necessary Cookies
These are required for the Services to function, such as authentication, security, session management, and fraud prevention.
Analytics and Performance Cookies
These help us understand how users interact with the Services, diagnose technical issues, and improve functionality.
Preference Cookies
These remember settings such as display preferences, BusinessBotPro's chatbot configuration, language, or other customization options.
Marketing Cookies
Where permitted, these may help us measure marketing performance or show relevant content. You may opt out where required by law.
You can manage cookies through your browser settings. Blocking some cookies may affect how the Services function.
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How We Share Personal Information
We may share personal information with the following categories of recipients:
Service Providers
We may share information with vendors that provide hosting, cloud infrastructure, analytics, payment processing, email delivery, customer support, security, monitoring, development, and technical services.
AI and Technology Providers
We may use third-party AI, speech-to-text, text generation, data processing, or automation providers to operate parts of the Services.
Business Customers
If you use a BusinessBotPro chatbot deployed by one of our business customers, information you submit may be available to that business customer according to their configuration and agreement with us.
Integrations You Enable
If you or a customer enables an integration, information may be shared with the connected service, such as a CRM, email platform, calendar, database, messaging platform, or website system.
Legal and Safety Disclosures
We may disclose information if required by law, subpoena, court order, legal process, government request, or to protect rights, safety, security, property, users, or the integrity of the Services.
Business Transfers
If BusinessBotConnection LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.
With Consent
We may share information for other purposes with your consent or at your direction.
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Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect the Services.
Retention periods may vary based on:
- Account status.
- Customer agreement terms.
- Type of data.
- Legal or regulatory requirements.
- Security needs.
- Whether the data belongs to a customer-controlled deployment.
Where possible, we delete, anonymize, or deidentify personal information when it is no longer needed.
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Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no electronic system, transmission, or storage method is completely secure. Even though our services are sucure, we cannot guarantee absolute security.
Users and customers are responsible for maintaining the confidentiality of login credentials, API keys, passwords, and authorized access settings.
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International Data Processing
BusinessBotConnection LLC may process and store information in the United States and other locations where we or our service providers operate.
If you access the Services from outside the United States, your information may be transferred to, stored in, or processed in a country that may have different data protection laws than your location.
Where required by law, we use appropriate safeguards for international data transfers.
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Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we maintain about you.
- Correct inaccurate personal information.
- Delete personal information.
- Request a copy of your personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Opt out of certain targeted advertising or data sharing where applicable.
- Appeal a privacy rights decision where required by law.
To submit a privacy request, contact us using the information in the “Contact Us” section below.
We may need to verify your identity before completing your request. Some rights may be limited by law, contractual obligations, security requirements, or our role as a service provider for a business customer.
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United States State Privacy Rights
Residents of certain U.S. states, including California, Colorado, Connecticut, Utah, Virginia, Oregon, Texas, Montana, and others, may have additional privacy rights under applicable state privacy laws.
Where applicable, you may have the right to know what categories of personal information we collect, use, disclose, sell, or share.
BusinessBotConnection LLC does not knowingly sell personal information in the traditional sense. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may include certain advertising or analytics cookies.
Where required, you may opt out of such processing by adjusting cookie settings or contacting us.
We do not knowingly sell or share personal information of individuals under the age of 18.
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Marketing Communications
You may opt out of marketing emails by following the unsubscribe instructions included in those emails or by contacting us.
Even if you opt out of marketing communications, we may still send non-promotional messages, such as account notices, security alerts, billing notices, service updates, and support communications.
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Children’s Privacy
The Services are not intended for children under the age of 18.
We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take reasonable steps to delete it.
Users must not submit personal information about children into the Services unless they have the legal authority and required consent to do so.
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Third-Party Websites and Services
The Services may contain links to third-party websites, platforms, integrations, or services that we do not own or control.
We are not responsible for the privacy practices, security, or content of third parties. We encourage you to review their privacy policies before providing information to them.
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Data Submitted Through Customer BusinessBotPro chatbots
If you interact with a BusinessBotPro-powered chatbot on a customer’s website, the customer may receive and control the information you submit.
For example, the customer may receive:
- Your BusinessBotPro chatbot conversation.
- Contact form details.
- Lead information.
- Appointment requests.
- Support questions.
- Uploaded files or documents.
- CRM or sales inquiry details.
Please review that customer’s privacy policy for details about how they use your information.
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Prohibited Sensitive Information
Unless specifically requested and legally permitted, users should not submit highly sensitive information into BusinessBotPro, including:
- Social Security numbers.
- Full payment card numbers.
- Government identification numbers.
- Medical records.
- Passwords.
- Confidential legal documents.
- Sensitive personal information about children.
- Any information the user is not authorized to share.
BusinessBotConnection LLC may delete, restrict, or block content that violates our policies, customer agreements, or applicable law.
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Updates to This Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will provide notice as required by law, such as by posting the updated Policy on our website or notifying customers through the Services.
The “Updated” date above indicates when this Policy was last revised.
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Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
- BusinessBotConnection LLC
- Email: info@BusinessBotConnection.com
- Website: https://businessBotConnection.com
Mailing Address: Available upon request
For privacy rights requests, please include:
- Your name.
- Your email address.
- The nature of your request.
- Your state, province, or country of residence.
- Any information needed to identify your account or BusinessBotPro chatbot interaction.
We may request additional information to verify your identity before processing your request.
